Things to know before starting your self-guided cycling holiday in France

So you want to find out more about cycling (holidays) in France?

Great! 
Information from A to Z

Accommodation
All accommodation is carefully selected for its location, atmosphere and/or unique services. We choose comfortable 2*/3* hotels or B&Bs where all rooms have private en-suite bathroom and every morning breakfast is included. On several trips  you can choose between Comfort and Comfort +. The accommodations for a Comfort+ trip, will be mostly in 3*/4 * hotels wherever possible (supplement applied). If you would like to find out more about the star rating system in France, please check out this page.

Arrival
Day 1 of your holiday is arrival day, the day you travel to the starting point of your tour. We haven’t planned any cycling on this day. 

Bank details
Crédit Agricole Charente-Périgord
IBAN: FR76 1240 6000 1180 0080 3502 832
BIC (Swift code): AGRIFRPP824
Siret: 83246432500014
Sales Tax (VAT) ID number: FR 44 832464325

Booking
The easiest way to book your bike holiday, is to fill out our online booking form. But feel free to use e-mail or phone if you prefer. The booking will be definite and irrevocable as soon as the booking confirmation has been sent to you. Should you wish to make changes to your booking, this will be possible up to 21 days before the start of the holiday (if the hotels are still able to accept the changes). We charge €35, - per booking for processing the change irrespective of the number of participants.

Breakdown
In case you bring your own bike, we advise you bring also your own puncture kit in case you have to fix a flat tire. For minor repairs you can turn to a bicycle repairman. For anything bigger, call our service hotline.

Cancellation
Please refer to the section of our website dedicated to terms and conditions. To read our cancellation policy, click on the link.

Children
Some of our bike tours are suitable for families with children. We rent out child bikes, child seats, trailers and trailer-bikes.

Covid
Check all the information you need to know on our Covid-information page 

Departure Day
The last day of the holiday is departure day: the day you check out of the hotel and travel home. We have not planned any cycling on this day. Rental bikes will not be available to you on this day. 

Level
We have cycle tours for cyclists of all ability levels, as our tours have varying degrees of difficulty. The classification below should be regarded as a global indication of cycling difficulty levels and is intended only to help compare the tours.

Luggage
Your luggage – one suitcase per person (max. 20 kilo) – will be transported by us from hotel to hotel. The luggage is picked up after 9 a.m. and usually delivered to your next hotel before 5 p.m.
We will handle your luggage with care. With normal use scratches, dents and other minor damages of your suitcases can occur. For this, we are not responsible. For large damages, you can file a claim with your travel and/or luggage insurance. 

Payment
As soon as we can confirm your holiday, we will send you the travel agreement (contract) per e-mail. It will stipulate the sum of your down payment, to be paid immediately (20% of the total price of your holiday). The remaining sum is due no later than 4 weeks before the starting date of your holiday.

Secure payment on a dedicated space  
You can pay your reservation directly online by credit card (Visa and Mastercard). We will send you a link via email for an online secured payment, called Up2Pay (service of the Credit Agricole bank). This link is valid 48 hours.

Pets
Most hotels don’t accept pets. If you want to take your dog with you on your holiday, please contact us to discuss the options.

Round trips
Part of our tours are round trips, i.e. the hotel where you start your holiday is also the hotel you return to at the end. Free parking is not standard for all our tours.