Terms & conditions

All bookings made through this website are accepted in accordance with the French Bike Tours Terms & Conditions set out in this document.

S-Cape Travel France is a registered travel agency, based in France:
55 Rue Saint Jacques, 24540 Monpazier - France
Tél. +33 (0)5 53 24 22 10
Mail : info@s-cape.fr
TVA : FR 44832464325
Siret : 832464325 00014 code 7911Z
French Bike Tours is a brand of  S-Cape France SAS

Tour price
Our tour prices are based on rates and service prices applicable at the time you made your booking. In the unlikely event of steeply increasing prices, S-Cape Travel has the right to alter the prices and will notify you immediately about the reason for any such change.

You then have the right to cancel your tour booking if the tour price is altered by more than 10%. Such cancellation must be notified to S-Cape Travel in writing within two working days.

Tour prices however cannot, under any circumstances, be altered less than 20 days before departure.

Reservation
By submitting your booking form through this website, you are offering French Bike Tours the conclusion of a travel agreement in a binding way.

Any other reservation, including a reservation by telephone, as well as any other written reservation sent to S-Cape Travel or any of its associated offices is also binding.

With this reservation you accept responsibility, including responsibility for your travel companions added by you, and accept the following travel conditions both in your name of yourself and on behalf of the added participants in a binding way.

Travel agreement
Once S-Cape Travel or any of its associated offices accepts the contract by sending out the booking confirmation or invoice, the travel agreement is to be considered as concluded.

Payment conditions
On receipt of your booking-confirmation or invoice, a deposit of 20% of the total tour cost is required. The full tour cost must be paid to S-Cape Travel at the latest 4 weeks prior to departure.

In the event that the full tour cost has not been paid before the above deadline, the organizers reserve the right to cancel the relevant contract and charge the appropriate cancellation fees. For bookings made after the above mentioned 45 day deadline, full payment is due directly at the time of booking.

We accept bank transfer and credit cards (VISA and MASTERCARD)
    
Cancellation by the client
If you must cancel your trip for any reason whatsoever, the following cancellation fees are applicable:

•     cancellation at least 30 days before departure date: 75 € per booking (handling fee) 
•     cancellation from 29 to 15 days  before departure date: 20% of the tour cost;
•     cancellation from 14 to 9 days before departure date: 40% of the tour cost;
•     cancellation from 8 to 3 days before departure date: 60% of the tour cost;
•     cancellation within 2 days of intended departure date: 100% of the tour cost.

To cancel your trip you must notify our office in writing. Note: we highly recommend contracting sufficient cancellation insurance.

** In view of the uncertain times with the Covid-19 virus we apply the following particular cancellation conditions **

- For all cancellations due to the Corona situation (either the trip is not possible because of travel restrictions in France or because of travel restrictions in the origin country of the client) we will reimburse the full amount of the booking.

Cancellation by French Bike Tours
French Bike Tours / S-Cape Travel reserves the right to cancel a (group) tour, in cases where the necessary minimum number of participants, as is specified on the website, has not been reached. Participants will be notified of any such cancellation in writing at least 45 days before date of departure.

Replacement

If you cannot travel as planned, you have the right to send someone in your place, provided that French Bike Tours / S-Cape Travel is notified within 4 days of the departure date. French Bike Tours / S-Cape Travel can object to the above replacement if the replacement does not satisfy the requirements for participants. In such case the cancellation conditions will apply.

The original contract is not affected by replacement, but any resulting additional costs will be charged to the client. French Bike Tours / S-Cape Travel is not responsible for any possible non-acceptance of the above replacement by any other organizers or agents involved with the tour.

Alterations by the client
If you wish to change the departure date of a booked tour or the tour itself, we are generally faced with some additional costs just as with cancellations. Such alterations are therefore treated as cancellations. In cases where the alterations do not change the departure date or the tour itself, we will apply an administration fee of € 35,-. Within 21 days before departure no changes can be made and the cancellation fees will apply.

Alterations by French Bike Tours / S-CAPE
You may cancel your booking without cancellation charges, when the booked tour is materially altered without this being due to abnormal circumstances. This is the case when:
•     the cost of the tour is increased by more than 10%;
•     the date of departure is altered by more than 2 days.
S-Cape Travel must be notified of such cancellations in writing within two working days. The period of two working days starts from the moment the client is notified by the organizers about the type and extent of tour alterations. No response to the organizers' notification is taken as confirmation and acceptance of the tour alterations by the client.

Provision of alternative possibilities
When, at the time of departure or thereafter, an important element of the tour is unavailable (for example: transport for continuation of the tour), French Bike Tours / S-Cape Travel will, wherever possible, endeavor to provide alternatives at no extra cost so that the tour may continue. In cases where such an alternative possibility does not exist or is rejected by the client for a good, understandable reason, S-Cape Travel will, if necessary, organize, without additional cost, either the return journey or transport to another destination, provided that seats are available on the contemplated means of transportation.

Where none of the above possibilities exists, S-Cape Travel will compensate the client for the reduced offering by providing a voucher for an adequate replacement offer of the same value as the uncompleted part of the tour.

Liability and limitation of liability
The liability of S-Cape Travel, in the capacity of tour organizer, in cases of damage or injury, is regulated by the international agreements described. Such liability can in no case exceed the limits laid down in the international agreements and regulations.

S-Cape Travel can under no circumstances be held responsible for damage caused by a client's unauthorized action, or damage caused by third parties, natural disasters or occurrences over which S-Cape  Travel has no influence (including strikes, timetable alterations, etc.)

S-Cape Travel is, within the framework of a company's duty to exercise due care, only responsible for conscientious travel preparations, careful selection and supervision of service providers, the correctness of service-descriptions, and the contractually correct provision of services. S-Cape Travel is not liable for non-performance by the individual service providers.

Limits on Responsibility
S-Cape, it's employees, shareholders, officers, directors, successors, agents and assignes (collectively S-Cape), does not own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers (including from time to time other affiliated S-Cape companies). All such persons and entities are independent contractors. As a result S-Cape is not liable for any negligent or willful act of any such person or entity or of any third person.

In addition and without limitation, S-Cape is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or servics whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.

There are certain inherent risks in travel of this type. These include, but are not limited to, risks of biking, horseback riding (for example, unpredictable behavior by the horses, being spooked, etc.) hiking, swimming, walking, and in all trips dangers of animals, inaccessibility to medical attention and difficulty in evacuation in the case of a medical emergency. Passengers assume all such risks with regard to these possibilities. By embarking upon his/her travel, the traveller voluntarily assumes all risks involved in such travel, whether expected or unexpected.

Fit enough to participate
An S-Cape experience can be greatly rewarding for those who are well prepared. Make sure that you are fit, healthy and in shape before going on one of our trips. Carefully read our information on the level of difficulty of the tour and, when in doubt, do not hesitate to consult one of our trip-advisors.

Insurance, Passport & Visa
Make sure that you are adequately insured (including medical, personal accident and repatriation costs) with full travel insurance. A valid passport is required for all EC-residents. Non-EC residents should check their visa requirements with their consulate. 

Guarantee fund
S-Cape France has a civil responsibility assurance with FRSA Savoye Tourisme sous le numéro RCPAPST/250 653
S-Cape France has a legal subscription to a travel association guarantee fund with APST.

Complaints and arbitration
In cases where the client considers that booked services and actually delivered services differ, it is the client's duty to immediately bring such discrepancy to the attention of the local service provider (hotel, tour leader, etc.), who will clear up the matter or, where this is impossible, provide the client with a statement as to the circumstances and details of the occurrence. This statement, together with the client's written complaint, must be forwarded to S-Cape Travel.

Any complaint must immediately be brought to the attention of the local service provider as well as to S-Cape Travel or the relevant travel agent. A written complaint must also be received by S-Cape Travel within 10 days, for any refund to be considered.

Any dispute resulting from this contract is subject to the judicial authority of Bergerac - France. Where both parties agree, disputes may also be settled through a court of arbitration. This court shall consist of as many arbitrators as there are litigants plus an arbitrator, chosen by the arbitrators, to serve as president.

This court of arbitration, which has its seat at the seat of the travel organizer, decides through attempting arbitration.