Policies of French Bike Tours

French Bike Tours is a brand of S-cape Travel France SAS.

S-Cape Travel believes strongly in the importance of your personal privacy. That's why we will carefully handle the personal data you entrust us with and use them solely for the purpose for which they were given. Here are some general guidelines we use concerning this website, e-mail newsletters and booking information.
The Privacy Policy is part of the General Conditions that govern this Website. 

Who is responsible for the processing of your data?
S-CAPE  Travel France
55, rue Saint Jacques
24540 Monpazier
Tél. +33 5 53 73 08 61
Mail : info@s-cape.fr
TVA : FR 44832464325
Siret : 832464325 00014 code 7911Z

Registrant Information:
Registered travel agent
Atout France: IM024180002
You can contact us in any way to communicate with us.
We reserve the right to modify or adapt this Privacy Policy at any time. You are advised to review it, and if you have registered and you access your account or profile, you will be informed of any changes.
If you are one of the following groups, consult the following information:

WEB OR E-MAIL CONTACTS
What data do we gather through the Web?

This can be your email address, name, billing address, home address, birthdate etc. Most of this information is needed to deliver a product or service to you, or to improve your experience with us. We save the information you give us when placing an order or providing a service, in order to make it easier for you to use our site (this could be, for example, your name or an e-mail address).

We can process your IP, what operating system or browser you use, and even the length of your visit, anonymously.
If you provide us with information in the contact form, you will identify yourself so as to be contacted, if necessary.
• Answering your questions, applications or requests.
• Managing the requested service, answering your application, or processing your request.
• Information by electronic means, which relates to your request.
• Commercial or events information by electronic means, provided that there is express authorization.
• Performing analysis and improvements on the Web, about our products and services. Improving our commercial strategy.

What is the legal basis for processing your data?
The acceptance and consent of the interested party: In the cases where it is necessary to fill in a form and click on the “submit” button to make a request, completing the form and submitting it will necessarily imply that you have been informed and have expressly given your consent to the content of the clause annexed to said form or acceptance of the privacy policy.
All our forms show the symbol * when data are obligatory. If you do not complete these fields, or do not tick the acceptance checkbox for the privacy policy, sending the information will not be allowed. 

NEWSLETTER CONTACTS
What data do we collect through the newsletter?
You can subscribe to the Newsletter on the Web, if you provide us with an e-mail address, to which the Newsletter will be sent.
We will only store your e-mail in our database, and then we will send you e-mails periodically, until you request cancellation, or we stop sending e-mails.
You will always have the option to cancel your subscription, in any communication.
For what purposes do we process your personal data?
• Managing the requested service.
• Information by electronic means, which relates to your request.
• Commercial or events information by electronic means, provided that there is express authorization.
• Performing analysis and improvements in mailing, to improve our business strategy.

What is the legal basis for processing your data?
Acceptance and consent of the interested party: In the cases where you subscribe, you must accept by ticking a checkbox and then click on the “sign up” button. This will necessarily imply that you have been informed and have expressly granted your consent to receiving the newsletter. If you do not tick the acceptance checkbox for the privacy policy, sending of the information will not be allowed. 

CLIENTS
For what purposes do we process your personal data?
• Preparation of budgets and monitoring them by means of communications between both parties.
• Information by electronic means, that relates to your request.
• Commercial or events information by electronic means, provided that there is express authorization.
• Managing the administrative, communications and logistics services performed by the person in charge.
• Billing and declaration of any relevant taxes.
• Making any transactions as appropriate.
• Control and debt recovery management.

QUALITY SURVEYS
For what purposes do we process your personal data?
• Assessing the degree of quality in the service provided
• Improving the services offered, under compliance with the ISO

What is the legal basis for processing your data? The legal basis is the express consent of the respondent.

PROVIDERS
For what purposes do we process your personal data?
• Information by electronic means, that relates to your request.
• Commercial or events information by electronic means, provided that there is express authorization.
• Managing the administrative, communications and logistics services performed by the person in charge.
• Billing.
• Making any transactions as appropriate.
• Billing and declaration of any taxes as appropriate.
• Control and debt recovery management.

What is the legal basis for processing your data?
The legal basis is the acceptance of a contractual relationship, or otherwise your consent when you contact us or offer us your products by any means.

SOCIAL NETWORK CONTACTS
For what purposes do we process your personal data?
• Answering your questions, applications or requests.
• Managing the requested service, answering your application, or processing your request.
• Connecting with you and creating a community of followers.
What is the legal basis for processing your data?
The acceptance of a contractual relationship in the environment of the social network in question, and in accordance with its Privacy policies.
Facebook http://www.facebook.com/policy.php?ref=pf
Instagram https://help.instagram.com/155833707900388
Twitter    http://twitter.com/privacy
Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
Pinterest https://about.pinterest.com/es/privacy-policy
Google* http://www.google.com/intl/es/policies/privacy/
Youtube   https://www.youtube.com/intl/es/yt/about/policies/#community-guidelines
Google +   https://policies.google.com/privacy

How long do we keep personal data?
We can only consult or cancel your data in a restricted way as they are part of a specific profile. We will process them as long as you let us do it, being friends or clicking on "I like it", "continue" or similar buttons.
Any rectification of your data or restriction on information or publications must be made through the configuration of your profile or user on the social network itself.

Do we include third-party personal data?

No. As a general rule we only process data sent by their owners. If you supply us with third-party data, before you do so you must inform such third party and ask for its consent; otherwise, you hold us harmless for non-compliance with this requirement.
And children’s data?
We do not process data about children under 18 years of age. Therefore, please refrain from supplying such data if you are not that age or, as the case may be, from supplying data about third parties who are not that age. S-CAPE France SAS, declines any responsibility for non-compliance with this provision.

Do we make electronic communications?
• They are made only to deal with your application if electronic communication is one of the means of communication you have supplied us with.
• If we make any commercial communications, it will be because they have been previously and expressly authorized by you.

What security measures do we apply?
You can keep your mind at rest: We have adopted an optimal level of protection for the Personal Data that we handle, and we have installed all the means and technical measures at our disposal according to the state of technology to avoid personal data loss, misuse, alteration, unauthorized access and theft.

Who will your data be transferred to?
Your data will not be transferred to third parties, unless there is a legal obligation to do so. Specifically, your data will be communicated to the Inland Revenue and to banks and financial entities for collection for the service provided or product acquired and to those in charge of data processing, as necessary to perform the agreement.
In the event of purchase or payment, if you choose an application, platform, bank card, or another on-line service, your data will be transferred to that platform or will be processed in its environment, always with the utmost security.
When we let them know, the web development and maintenance company, or the hosting company, will have access to our web. These companies will have signed a service provision agreement that obliges them to uphold the same privacy standards as we do.
When US applications are used, any international data transfer will adhere to the Privacy Shield agreement, which guarantees that US software companies comply with European data protection policies as regards privacy.

Your rights
• To know if we are processing your data or not.
• To access your personal data.
• To request rectification of your data if they are wrong.
• To request suppression of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent you gave us.
• To request limited processing of your data, in certain situations, in which case we will keep them only in accordance with the regulations in force.
• To port your data, which you will be supplied with in a structured, commonly used or mechanical reading form. If you prefer, we can send them to the new manager you designate. This is valid only in certain cases.
• To file a claim with thecompetent control authority, if you feel that we have not treated you properly.
• To withdraw your consent for any processing for which you gave your consent, at any time.
If any of your data changes, we will be grateful if you let us know, so as to keep them updated.

Do you want to exercise your rights?
You can contact us :
• by email at info@french-biketours.com
• by phone at +33 (0) 553 730 861
• by signed letter, accompanied by a copy of an identity document to the following address : French Bike Tours 55, rue Saint Jacques 24540 MONPAZIER - FRANCE

How long do we keep your personal data?

• Your personal data are kept for as long as you have a relation with us.
• Once that relation is terminated, the personal data processed for each purpose will be kept for the legally established periods, including the period within which a judge or a court may request them, the lapse period for legal actions being taken into account.
• Processed data will be kept for as long as the legal deadlines referred to above do not expire, if there is a legal obligation to keep them, or, if there is no legal deadline, until the interested party requests to have such data suppressed or the consent given by such interested party is withdrawn.
• We will keep all information and communications about your purchase or the provision of our service for as long as the guarantees over products or services are valid, so as to deal with possible claims.

COOKIES

What are cookies?
A cookie is a small file that is placed on your computer, tablet or mobile phone via our website. It registers information about your visit. This way we can make sure that when you visit our website you do not always receive or have to enter the same information. Cookies ensure that you can navigate our website faster and more efficiently. Besides cookies we also use web beacons (small images) and scripts for these purposes. These techniques are also covered by the term 'cookie'.
There are a number of different types of cookies: functional cookies, analytical cookies, social plug-in cookies and advertising cookies for personalized advertisements and relevant special offers.

When a User accesses the Website, a cookie may be automatically installed and stored temporarily in the User’s memory or on the User’s hard disk, in order to facilitate browsing on the Website. Cookies are used to record information relating to use of the Website (such as pages viewed, access date and time, etc.).

Users have the right to prevent cookies being stored by configuring their browser’s settings. However, this operation will result in all the cookies used by the browser being disabled, including those used by other websites, which may result in the alteration or loss of certain settings or information. The disabling of cookies may modify the way in which the User browses within the Website, or make it difficult.

To what end do we collect analytical cookies?
For example:
• To keep track of the number of visitors to our web pages;
• To keep track of the length of time each visitor spends on our web pages;
• To determine the order in which a visitor visits the different pages of our website;
• To assess which parts of our website need to be revised;
• To optimize our website

How long do I give permission for cookies to stay on my hardware?
We use both temporary cookies and cookies that stay on your device for a longer period of time. The length of time a cookie stays on your computer depends on the type of cookie. A temporary cookie is automatically deleted when you close your browser. Cookies that stay on your computer for longer, expire within two years from the time you first visit the website.

French Bike Tours sells holidays which are as environmentally friendly as possible.

Cycling does not harm the environment. Still our business does include factors which can potentially harm nature and the environment. French Bike Tours’ complete staff has been made aware of this and so we have instigated policy to control the negative effects of our business where ever possible.

• Waste separation for recycling already takes place in our office, but can always be improved upon;
• Cutting down on electricity by installing energy saving light bulbs and improving isolation of the office building is completed;
• Limiting paper use;
• Taking into account the environment when planning our tours especially in the areas of transport, accommodation and activities en route;
• Adhering to the principles, resolutions and rules of conduct for sustainable tourism of the coordinating branch organisation;
• Providing our holiday makers with information and tips on how to help care for the environment while on tour;
• Communicating our commitment to caring for the environment to our clients, staff, suppliers and agents through the website, newsletter, route pack, and other channels.

It is in everyone’s best interest, not least our company’s, that it will still be possible to have beautiful and fascinating bike holidays in a clean natural environment in the future.